Our Commitment
At Flora Nails, we strive to ensure every customer’s experience is as vibrant and perfect as our nail designs. Need assistance? 👋🏼 Get in touch with us at floranails.us@gmail.com
Returns & Exchanges
For hygiene and safety purposes, we cannot accommodate exchanges or provide refunds for cases where you have merely had a change of heart, or wish to switch to a different style or size.
We kindly ask you to carefully check your order and select your size in accordance with our size guide before finalizing your purchase. Your understanding on this matter is deeply appreciated. We cherish the trust you place in us, and your health and safety are our top priorities. 💓
Defective Items
Though uncommon, if you receive a defective product or spot an error on our end, please don’t hesitate to contact us — we’re here to help. Simply reach out to us at floranails.us@gmail.com within 7 days of receiving your package, and our team will promptly assess the issue.
We truly value your experience and will handle each case with care and attention, working toward a thoughtful solution to ensure you feel fully supported. Thank you so much for your understanding and trust.
Size Correction Policy
At Flora Nails, we handcraft every set of custom press-on nails, customized to your specific size requirements. We understand that choosing the ideal fit can be challenging at times.
If you receive your order and find the nail size does not meet your needs, we’re here to assist! You can place a new order with the accurate sizes, and we’ll offer a special 10% discount to offset a portion of the reorder expense.
To avail this discount and get guidance on verifying your correct nail sizes, please contact our customer support team at floranails.us@gmail.com at your earliest convenience. Our team is ready to guide you through the reorder process and ensure your next set of nails fits perfectly.
Thank you for choosing Flora Nails. We're here to enhance your beauty, one nail at a time. 💅✨
If you have any additional questions or need help, please don’t hesitate to contact us at floranails.us@gmail.com. We are here to assist you every step of the return process.